On a scale of 1 to 10, 1 being horrible and 10 being perfect, I give the product -- the dress form itself -- an 8.
I give FF customer service a 1. The reason for that is they simply do NOT do what they tell you they will do. In my experience, they promised me the moon so I would keep the dress form, but then they did the least they could do and just forgot about me.
I got her all packed up and ready to return -- at MY expense -- and I got a call from Jill, the owner of FF. She was super sweet and offered to pad a new dress form for me according to all my measurements. She said they would do it exactly to my specifications, AND that they would INVOLVE me in every step so I could blog about it. I was REVIVED and EXUBERANT.
You can read the posts on that. See titles with "Dress Form" in the heading.
So I sent all that off and I waited -- and I waited -- and I waited. Nothing. I started emailing. All I got was "Don't Worry" from somebody named Akira. Don't know who that is, and after asking several times who it was, still never got a reply. Don't know yet who it is. After two weeks and several emails, I finally got notice that they would get to it the 3rd week. They would send pictures, and they would involve me. NEVER HAPPENED. I have FIVE emails saying they will send pictures. I still don't have a single picture. All I got was several "Don't Worry" emails from Akira.