Friday, June 1, 2012
Gotta Blow Off Steam!
Now, I own a company -- actually, I own two now. We used to own three. Point being, I know what it is like for someone to be mad at your company. Jerry will do ANYTHING to make a customer happy -- including firing me if it would help. We impress upon all our employees the importance of customer service beginning at the interview.
I think the problem with Jill and I is the difference in locales. She lives in New York, and people are really different in their opinions and way of thinking up there -- I THINK. I'm not saying they are WRONG -- just different.
Let me point out real quick here that this is MY blog, and EVERYTHING you read here is MY OPINION. Nobody has to agree with it. Wanna get that straight before I continue.
Anyway, I have been to New York twice in my life, and both times, I found people to be kind of "cold". Now they could have thought I was a complete nut case -- and they wouldn't be alone -- but my point is, they seemed so different in the way they talked and the way they acted compared to us down here in Okieville. I'm just saying, I think there is a lot "lost in translation" when I try to explain to Jill why I am so upset with Fabulous Fit. She just does not HEAR it!
I told her again about her employee calling me and telling me that I was insane and that my dress form looked like a MONSTER.
Jill says the girl would never say that.
Well, the girl DID say that! She made me cry because I thought she meant my body looked like a monster's, even though she was referring to the dress form's body. After all, I had made the dress form's body look like mine. The actual problem was, the same employee was the one who took my order and decided I needed a size that was too small. I argued with her at the time, but she knew better and insisted it would work just fine. She was WRONG!
If I can't get Jill to realize what her employee said to me, and how it came about that I had to return the FIRST dress form -- we can't communicate past that point. Some companies will defend an employee over a customer no matter what. Sometimes, it is warranted -- but not always. We've had it both ways at our company.
Jill is very upset with my bad review of her company's service to me at sewing websites called Pattern Review and Artisans' Square. I will go to both sites later today and try to soften the blow of my posts so she won't be so upset, but she needs to realize that what I said was TRUE. (I actually was pretty soft to begin with.) Otherwise, I wouldn't have said it. She ALSO needs to realize that the whole purpose of the websites is for seamstresses to post REVIEWS of products we have used. If she wants a GOOD review, then she needs to give GOOD service.
She needs to check my reviews of Sure-fit Designs. Glenda Sparling is a class act, and she is known all over the world for her amazing service. She has had many, many emails from me asking one question or another about something I didn't understand. She doesn't get mad. She just answers my questions and everyone else's too. When you own a business, you have to back it up with good service. People talk -- especially, women! I'll tell you one thing for sure. Glenda never, ever -- even in the slightest way -- insulted what I was doing or how I was doing it.
I will never be able to communicate with Jill. I may have Phylly call her. Maybe Phylly can explain it to her since she was with me through the entire trial.