I drove 150 miles yesterday so I would be here from 8 AM to Noon for the AT&T Wireless Internet repairman to come to my house after having no internet for over a week. I woke up at 7 AM. Got up and brushed my teeth, combed my hair, washed my face and put on non-pajamas. I figured if I wasn't ready to answer the door at 8 AM, the guy would show up. Well, it is now 6:18 PM and the guy has not shown up or called.
I did, however, call AT&Tat 11:45 AM and talked to Samantha for an hour and a half. I had one question: Is the repairman showing up or not? It is almost noon and I have not heard from him or seen him.
"We apologize for that. Could you hold."
I hold. She comes back several minutes later to inform me that she has checked my records, and it appears that the service guy was here YESTERDAY -- on Sunday. "Well, that is very odd", says me, "since I specifically ASKED if the guy could come on Sunday and I was told that there was no way he could".
"Yes, he was there at your house, but there wasn't any problem outside. He left an internet note saying he spoke with you and told you he would be there between 8 AM and 8 PM today." (Monday)
"He most CERTAINLY DID NOT talk with me", says me!
"We apologize for that. Could you hold."
I hold again forever. She comes back and tells me the same thing all over again. I decided to just overlook that and inform her that I have NO SERVICE and could she please check it to see if she can fix it since she is a "service technician".
"We apologize for that. Let me check. Could you hold."
She returns and we go around and around and around as she puts me on hold a dozen more times and keeps apologizing. Finally, she UNDOES everything Jerry did to connect to our store computers, and she gets it working.
I tell her that it won't work for long. It always works for awhile, but then it quits, and I have to reset the modem 4 to 10 times a day. I ask her if that is normal.
"We apologize for that. No that isn't normal."
Then is there any way you can FIX IT!!!!! Can you make sure the repairman is coming today.
"Could you hold."
She comes back and tells me the "he was there yesterday" story again. I am so frustrated, I want to reach through the phone and strangle Samantha, but I know if I did, all she would do is say, "We apologize for that."
I finally tell her I can't stand it anymore, and I just say "Goodbye", and I hang up. The internet was working at that moment, and I thought by some extreme stroke of luck, it might continue to. It did until I got on my treadmill -- the one I'm not supposed to be on because it causes back pain -- and I start to walk while watching you tube videos of jewelry-making. Off it went, and it stayed off. I decided that I had HAD IT with AT&T and I was going to call our old company, Cox Communications (CC) and ask if they would come out and hook us up to their service again.
I called CC and got a man. I always cringe when I get a man because I know right off there will be communication issues. I tell him the problem several times. I tell him I live in Edmond, OK and ask how long it would be for someone to come out. He wants my address. I tell him it is Kirkland Ridge, Edmond, OK.
"Can you repeat that?", he asks.
I tell him again it is Kirkland Ridge, Edmond, OK slowly and deliberately.
"Was that Kirkland Ridge?", he asks.
"YES!!!!", I practically scream.
"Maam, do you live ON A BRIDGE?", he says.
"I just about explode at this point, and I say, "It ISN'T A BRIDGE -- It is a RIDGE!!!"
"You live on a ridge?"
"Yes, Kirkland Ridge in Edmond."
"And what town do you live in?"
THAT WAS IT! I said, "Never mind!" I hung up. I figured it wasn't going to matter WHAT company I had. They all hire the same morons to work for them.
So now it is 6:36 PM, and I don't know if someone will show up between now and 8 PM or not. I have a feeling they will not. Tomorrow is "The Gathering", so I won't even try again until I get back from that tomorrow. Obviously, the internet is working right now or I wouldn't be able to type this to you. It could go back off any second though, so I shall quit for tonight.
I did manage to make two new bracelets and a pair of earrings today. I will wear the earrings and matching bracelet with a knit top I made to see my siblings tomorrow. I will take pics, and hopefully, I will be in a whole lot better mood than I am in right now.