If you follow my day-to-day adventures with life, you know more than anyone would really like to know about my dress form from Fabulous Fit. This post may be the end of it, because Fabulous Fit -- the company I bought Lucy and her monster base/pole from -- refuses to do anything else to help me. They won't exchange the dress form -- they won't send a different pole -- they won't answer questions Jerry had about construction of her legs so he could re-engineer the base himself. Their favorite customer response is this:
"You don't know what you are doing."
I wonder how many wheelchairs we would be selling today if that had been Jerry's response to the severely crippled customers he deals with. Do you know that a paralyzed person can actually FEEL whether the wheelchair fits them right or not? Customers will tell us that other companies just don't care. Jerry will help them for days, weeks or months -- whatever it takes. He has many emails and cards from customers praising him for his patience and for just "caring" enough to get it right. I remember two instances where Jerry went into his barn and worked for several days designing and building a special part for someone's wheelchair because there was nothing like it on the market. He couldn't get paid for it, but he did it anyway.